Identity and Address of the Responsible Party
VITALOG SAPI de CV (hereinafter “Vitalog”), located at Amazcala 113, Juriquilla, Querétaro CP 76230, informs you that the personal data, sensitive personal data, property and/or financial data you provide will be protected in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, as well as applicable guidelines, parameters, and other relevant provisions (hereinafter collectively, the “Law”). Vitalog will use and safeguard such personal data only as specified in this privacy notice, ensuring that the data will not be used for any purpose other than as stated below.
Personal Data Collected
This privacy notice is provided to offer you the best service and attention in your use of the Vitalog platform and to comply with applicable legal provisions under the Law. To provide our services and for the purposes described above, we may require the following information and documentation from you:
A. Full name, as a user of the platform (hereinafter, the “User”); B. Professional License, Specialty License (if applicable). C. Unique Health Establishment Key (if applicable). D. Official identification. E. Unique Population Registry Code. F. User’s place of birth. G. User’s signature. H. Payment and billing information:
a. Tax status certificate; b. Digital Seal Certificate; c. Advanced electronic signature;
I. Phone numbers; J. Address; and K. Email address.
Primary and Secondary Purposes
Primary Purposes
Vitalog collects your personal data to identify you for the purposes of the commercial relationship with the User, manage matters related to that relationship, and send you relevant information.
Why do we use your Personal Data? Vitalog collects and uses your data for the primary purposes of:
- Confirming your identity and academic degree;
- Providing you with the platform service;
- Providing your authentication data;
- Processing billing and payments;
- Complying with legal requirements; and
- Fulfilling any legal obligations imposed on Vitalog by competent authorities or applicable legislation.
Secondary Purposes
Vitalog collects and uses your data for the secondary purposes of:
- Advertising; and
- Sending you information that Vitalog considers relevant to you.
If you do not wish your personal data to be used for these secondary purposes, you must express your disagreement by sending an email to admin@vitalog.mx, after which Vitalog will refrain from using your personal data for the secondary purposes described above.
Means and Procedure for Exercising ARCO Rights
As the owner of personal data, the User has the right to know what personal data Vitalog holds and how it is used (Access). Additionally, you have the right to correct your information if it is inaccurate, incomplete, or outdated (Rectification). As the owner of personal data, you may also request that it be deleted from our records (Cancellation) if your data is not being used properly. Lastly, the User, as the data owner, has the right to oppose the use of their personal data for specific purposes (Opposition). These rights are known as ARCO rights, and the User can exercise them at any time through the process established by the Law, summarized below:
Procedure: To exercise your ARCO rights, you must submit a request through the following means:
Printed Request
- Submitted personally at Vitalog’s address, addressed to Lic. Francisco Zepeda.
Electronic Request
- Sent via email to: admin@vitalog.mx
To enable Vitalog to respond within the timeframe specified by law, all ARCO rights exercise requests—whether printed or electronic—must:
A. Specify the right(s) you wish to exercise; B. Specify the reasons for exercising the right; C. Include a valid official identification of the right holder;
If any of the above requirements are not met, Vitalog will have a period of five calendar days (from the date the request was received) to request that you provide the necessary documents and/or information to process the request. From the date this request is made, you will have ten calendar days to comply. If you do not comply within this period, the ARCO rights exercise request will be considered not submitted.
If the ARCO rights exercise request meets the established requirements, Vitalog will have a maximum period of twenty calendar days to communicate the adopted decision regarding the request.
If the ARCO rights exercise request is valid, Vitalog will implement the decision within a maximum period of fifteen calendar days from the day the decision is notified to the holder, and will notify the holder that the request has been fulfilled.
How to Know About Changes to This Privacy Notice?
This privacy notice may undergo modifications, changes, or updates, and we commit to keeping you informed through one of the following means:
- Our website: www.Vitalog.mx
- Notification to your email address; and/or
- Personal notification, if we have communication with you after the change.
Retention of Personal Data
Vitalog will retain the holder’s information for a period of five years from the date the commercial relationship with the User ends, both for primary and secondary purposes, as well as to comply with applicable legal provisions.
How to Contact Us?
If you have any questions about this privacy notice, you can send them to our email address: admin@vitalog.mx, where your personal data privacy will be addressed. You can view this privacy notice at our address and on the aforementioned website.